FAQ

About the Robot

What ages can use KINI?

KINI is typically meant for children age 5-13. This does not mean that kids outside of this age range will not enjoy KINI, however the lessons and robot is optimal for these grade levels. We encourage the entire family to get involved when using KINI, because you’re never too young or old to learn to code!

How long will it take for my robot to arrive?

Orders are typically processed within 2-3 business days. Once KINI is shipped, you will receive an email with the tracking number. Colmakers is not responsible for any shipping delays, and you can contact the shipping provider if KINI is taking longer than expected to arrive.

To learn more, visit our shipping policy

How do I turn the robot on/off?

There is a power switch located on the back of the robot. Simply flip the switch to turn the robot on/off.

How do I know when KINI needs to be charged?

If your KINI is connected to your device, simply go to the Dashboard tab in the KINI App. There, you’ll find a Battery Sensor which tells you KINI’s battery percentage.

If you are using KINI as it’s battery dies, KINI will stop moving, and will no longer be reachable from your device.

How do I charge KINI?

There is an included power cord. Simply plug the appropriate end into a wall socket, and the other end into KINI’s charging port. The charging port is located next to the power switch on the back of the robot.

What surfaces can I use KINI on?

KINI can be used on most surfaces, including most carpets, however we recommend that KINI is used on a smooth and even surface. This is due to the fact that KINI’s wheels may get tangled in certain carpets, or the robot may operate at a slower speed on some surfaces.

How large is KINI?

KINI is approximately 8.5cm (3.3 inches) tall, 12.5 cm (4.9 inches) long, and 13.5 cm (5.3 inches) wide, including it’s wheels. 

What if KINI is dropped or falls?

KINI is made to be durable, however we cannot guarantee that KINI can survive large drops. Hard drops and falls could damage your robot, so please ensure that you are careful when handling KINI. Robots damaged by dropping/falling (and other human errors) are not eligible for exchange or return.

What is the return policy for KINI?

Your robot is eligible for return up until 30 days after you receive your package. Assuming that the robot is unused, in its original packaging, and in the same condition, you should contact to request a return. If your return is accepted, you will get free return shipping and a full refund.

If your KINI arrives damaged (caused during shipping), do not request a return, as it will be denied as KINI is damaged. Instead, contact Colmakers immediately, that way we can address and resolve the situation.

To learn more, visit our refund policy.

Wi-Fi Connection

Does KINI require a Bluetooth connection?

No, KINI does not require a Bluetooth connection. KINI connects using Wi-Fi. This means that mobile devices that do not have Bluetooth, but operate using Wi-Fi, will still be able to connect to KINI.

How is KINI controlled?

KINI is controlled by a mobile device (cellphone or tablet), and is connected via Wi-Fi network. To get started, download the KINI App using your device’s App Provider (Available on iOS and Android). Then, follow the in-app instructions or the instructions included with your robot to connect KINI to your device. You’re now ready to start controlling KINI by using either block coding, or the joystick in the KINI App.

How do I connect KINI to the Wi-Fi?

There should be an instructions page included in the box that your KINI arrived in. You can see the same instructions on the following link.

If you have any further questions on how to connect KINI to the Wi-Fi, contact us.

What do I do if I want to control KINI with a different device?

First, disconnect KINI from the device that you are currently using to control KINI. Turn KINI off using the power switch on the back of the robot. Follow the steps for how to connect KINI to Wi-Fi (included in box and in this link).

If you have any issues contact us via email.

What do I do if I want to control KINI on a different Wi-Fi network?

To start, turn on your charged KINI Robot. In your device settings, connect to the Wi-Fi network called “Colmakers-…”, you might remember this step from when you first connected your KINI Robot. Next, go to the KINI App and in the Settings tab, and hit refresh. You may be prompted to Forget your old Wi-Fi, click this option, and select “Ok.“ At that point, you will have to reconnect to the “Colmakers-…“ Wi-Fi in your device settings. Finally, return to the Settings tab in the KINI App and choose the new Wi-Fi network that you would like to connect to.

If you have any issues contact us via email.

General

Whom do I contact regarding large orders or partnerships?

For any business matters, or for large orders, please contact hello@colmakers.com. We look forward to hearing from you!

Where is KINI made?

KINI is a Canadian-Made Robot. Each KINI Robot is produced and assembled in Canada, and quality ensured before shipping. Colmakers is based in Toronto, and backed by two Canadian Accelerators; The Accelerator Centre and LatAm Startups.